Don’t Underestimate the Power of A/B Testing
Are you sure that your current website is the best version it can be? It’s easy to make assumptions about what might be going wrong for your customers, but there is one way to find out for sure. By observing user behavior and using A/B testing, you are providing yourself with invaluable insights about your visitors, which can then inform changes to improve your conversion rate.
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Monday 06 November 2017
Keeping people at the front of your customer experience strategies
In the past, I conducted a brand survey at a previous employer with a surprising result that the single most important brand variable for that audience was not total of materials produced by my company, but rather the interaction with the retailer sales associates where our products were sold. That discovery took place about the same time as businesses were busy outsourcing inbound customer service queries to ridiculously time consuming, automated phone menu trees – which was mostly in the name of cost-cutting – and has since boomeranged back for another look about how best to deliver customer service.
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Thursday 19 October 2017
It’s Time to Go with the (Data) Flow
The amount of personal data dissemination that goes on today is astounding. When I sign up for Spotify and I want to use my Facebook login for ease, Spotify receives my contact info, who my friends are, my location, and probably loads of other stuff. And Facebook receives my music tastes, which to some (ahem, me) is basically their soul.
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Friday 06 October 2017
5 Things You’re Going to Love in Kentico 11
Everyone loves looking at their phone and seeing an app update waiting for them. Maybe it’s a new feature or capability, or just a slick new UI, and that magic little icon is your ticket to the goods. Regardless of the industry or platform, it’s exciting to see what companies have baked into their new releases, and to start planning how you can use them. In this article, I’m going to dive into some awesome things coming for developers in Kentico 11.
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Friday 06 October 2017
Bridging the Gap between Marketers and Developers – Part 1
As a marketer, do you feel that developers sometimes don’t understand your business requirements? Or maybe you are a developer and feel that marketers don’t know what to ask and always have the wrong expectations.
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Saturday 23 September 2017
5 Ways Hotjar Recordings Help You Understand Your Users
Websites, landing pages, SaaS tools. All of it. We want to facilitate a digital revolution to help designers, programmers, and marketers build user-centric platforms and tools. But this only works if you understand your user in the first place:
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Friday 01 September 2017
GDPR and You – An Introduction – Part One
With less than a year to go, many people have still not grasped the depth and severity of GDPR. But willful ignorance is not something the law will abide, so beware.
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Thursday 13 July 2017
Lead Scoring Step by Step
Lead scoring have been great buzzwords for the last couple of years. Everybody suggests, “Do lead scoring if you don’t want to waste the time of your sales team cold-calling not-ready leads”, and I...
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Wednesday 19 April 2017
Web Design Magic and eWAY announce partnership
We are proud to announce our partnership with eWAY and are delighted to bring you a smart and simple payment platform aimed at helping you create more value for our customers.
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Monday 20 March 2017
Laws: Anti-spam Law and Opt-outs
The legal side of anti-spam law is your responsibility. Claiming willful ignorance is a gamble that will not pay off. So what are things you need to consider to avoid falling foul of the law?
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Monday 20 March 2017
See us at Sitecore Trendspot 2017 | Sydney
Sitecore Trendspot 2017 is the conference to connect with Sitecore experts, marketers, developers, partners, and customers for one jam-packed day of education, inspiration and so much more!
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Friday 24 February 2017